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Cancellation Policy

How to define the cancellation policy that applies across all meeting spaces in your organization — refund rules, cancel-before-X-hours windows, late cancellation fees, or no cancellation at all.

What you'll learn​

  • Cancellation policy is organization-wide (not per meeting space)
  • Four options:
    • No Policy — full refund always
    • Cancel Before X Hours — full refund before cutoff, no refund after
    • Late Cancellation Fee — cancel anytime, but a fee applies (flat or percentage)
    • No Cancellation — never refundable
  • Configuring the cutoff window (e.g., 12 hours)
  • Charging a flat amount or a percentage (e.g., 20%) as the cancellation fee
Read the transcript

00:00 — This tutorial explains how to define and configure the cancellation policy for your organization. You'll set refund rules and fees that apply across all meeting spaces.

00:14 — The cancellation policy applies across the organization — not specific to any meeting space.

00:21 — Go to Settings → Cancellation Policy → Manage.

00:32 — Four options — No Policy (full refund always); Cancel Before X Hours (full refund before cutoff, no refund after); Late Cancellation Fee (cancel anytime, fee applies); No Cancellation (no refund ever).

01:15 — Choose Cancel Before X Hours. Set cutoff = 12 hours. Cancellations before 12 hours of the booking get a full refund.

01:30 — Or choose Late Cancellation Fee — charge a flat amount or a percentage. Example — 20% deduction on cancellation.

01:55 — This configuration applies for every meeting space across the organization.

02:03 — You've learned how to manage policy options, set late cancellation fees, and apply the policy organization-wide for consistent enforcement.