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Booking Access Retry

How to define retry policy for IoT device failures (door locks, Wi-Fi) — how often the system retries, what happens if retries fail, refund mechanics, and how organizers get alerted.

What you'll learn​

  • Why retry policy matters — critical IoT devices (door locks, Wi-Fi) gate booking access
  • Enabling retries and setting the interval (e.g., every 5 minutes)
  • Failure handling — Do nothing vs Cancel booking with automatic refund
  • Refund percentage (100%, 95%, etc.)
  • Email notification to the organizer on failure — customize the email template
  • Enabling / disabling SMS and email notifications across all meeting spaces
  • Customizing SMS body and email subject
Read the transcript

00:00 — This tutorial explains how to configure booking access retry policies for meeting spaces. You will learn to manage device failures, refund settings, and notification configurations.

00:23 — All meeting spaces are connected to physical devices like door locks and Wi-Fi. Some devices are critical — if a critical device fails, the booking cannot be made.

00:34 — Define the retry policy for IoT failures. Enabling retries lets the system automatically attempt reconnection at set intervals.

00:51 — Configure retry frequency — e.g., every 5 minutes. Choose failure handling — do nothing, or cancel the booking with automatic refund if retries fail repeatedly.

01:08 — Choose the refund mechanism. Specify refund percentage — 100%, 95%, etc., per your policy.

01:21 — Email notifications — alert the organizer when a meeting space has issues. Customize the template sent to the default or registered email.

01:34 — Enable / disable SMS and email notifications for all meeting spaces. Adjust SMS body, email subject, and toggle switches.

01:49 — You can now manage device retries, automate refunds, and customize alerts effectively.